Frequently Asked Questions
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
Introduce your home or office address during the purchase and we will send you the order to the address of your choice.
Shipping costs: $4.80
Free Shipping: Any order over $25, we cover the shipping
Delivery time: Delivery times include the time of order preparation and the time of delivery of the goods.
Order preparation is between 2 to 5 business days.
Time of delivery can vary between 1 to 3 weeks.
For international shipments, the delivery time can be extended from 2 to 6 weeks on average.
You can shop online in almost all countries; in the United States and Canada, the European Union and most of those in Asia.
Unfortunately, Australia is a bit far and we are not able to send you the orders.
If you have received an item that is defective in any way or other than the one purchased, we will replace them as soon as we receive them in our warehouses and have checked the condition of the items.
To make the return procedures, it is essential to send us a message by filling this contact form.
Find out more about the different return options in the Returns section.
If you have any questions about this Agreement, please contact us filling this contact form.