Frequently Asked Questions

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.

Simply message us with the contact form. within 12 hours (not applicable to Cash on Delivery order). Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in the message.

You can shop online in almost all countries; in the United States and Canada, the European Union and most of those in Asia.

Unfortunately, Australia is a bit far and we are not able to send you the orders.

As soon as your order leaves our warehouses, you can track it with our tracking app.

In this case, we will need your IBAN account number to make the refund. For this, we invite you to send us a message from our contact form.. Warning: the IBAN account number must correspond to a bank entity corresponding to the country of destination of the order.

If you have received an item that is defective in any way or other than the one purchased, we will replace them as soon as we receive them in our warehouses and have checked the condition of the items.

To make the return procedures, it is essential to send us a message by filling this contact form.

Find out more about the different return options in the Returns section.